All the customer information are transmitted with TLS 1.2 & TLS 1.3 and Asymmetric Encryption.

If user doesn’t operate mobile banking for over 5 minutes, system will auto-logout to prevent other people from misuse.

If customer input the incorrect User Code, User Name for over five times per day, system will pause uses-permission and then re-activate the permission on the next day. (The accumulated frequency of incorrect only be recount when you login successfully or reset). If customer input the incorrect password for accumulated over five times, system will pause your use-permission. Customer shall visit our branches and apply passwords again. (Your use-permission would be auto paused while changing passwords and inputting incorrect passwords for accumulate over five times.)

While customer input the password incorrectly, system will instantly inform customer the situation by email to prevent your privacy information from stolen.

Download Union Commercial Bank Mobile Banking App only through legal app store and not by clicking a link from unknown application, e-card, an e-mail or other links arrived in your inbox. If you have any doubt please kindly contact us via phone +855 (0) 23 911 313 or +855 (0) 23 214 159.

You can verify if it’s sent via Union Commercial Bank by check the E-mail address: ucb@email.ucb.com.kh

Union Commercial Bank will not contact you to ask for your User Code, User Name, Password, via telephone or e-mail.

Please do not use your birthday, plate number, mobile phone number, account number, regular numbers, continuous or same numeric and alphabet as password. Make sure that there is no one peeping when you enter the passwords. Change your passwords regularly. Please keep the password in a place that is not easy to find. Log out when you have finished using Union Commercial Bank Mobile Banking every time.

Never use unprotected devices at public places or use internet connection or Wi-Fi in an internet cafe, a library, a restaurant or an airport, etc. to avoid your username and password from being stolen by video or the monitoring of your keyboard strokes.

Please make sure that the device used for Union Commercial Bank Mobile Banking is secure and reliable; update to latest version timely.

Dear valuable customers, welcome to UCB Mobile Banking App (hereafter, “the APP”). In order to make your experience while using the app safely, please allow this app to record and use the information provided by you for giving you all the services you need. Initially, we are here to explain to you our privacy policy and our absolute protection and respect for any information you provide.

Collection of personal information from users based on the different services provided by the APP: When you use the APP service, we will ask you to provide the User Code, User Name and user password and all the necessary information. We will also keep your own relevant records which were generated by your connection to the server. We will indicate individual users and summarize the services that users use within the APP. Unless you are willing to provide your personal information, we will not and cannot record this record. In addition to the personal information you provide when you actively log in to the APP, you may also provide personal information such as emails, names, account information, etc., in other situation outside the APP (such as chatting rooms, discussion forums, etc.). This form of information is not included in the scope of the POLICY. Except the above mentioned, the Bank will also keep the relevant records generated by the server when you browse or query this app, including the IP address of the connected device, device information, usage time, browser used, browsing and click on the data record. UCB will mark the individual customer and summarize the pages that users have viewed within the APP. Unless you are willing to inform or provide your personal information, UCB will not match or correspond to this record to your individual identity. Please note that other websites or mobile apps linked to this app may also collect your personal information. The personal data that you provide on the above-mentioned linked websites will be collected, utilized and processed in accordance with the relevant laws and regulations and the privacy protection policies disclosed in the linked websites. The POLICY of this APP is not applicable, and UCB will not bear any Joint responsibility.

In order to provide more complete, more valuable and more favorable financial services, the use of collecting information: Information is only for commercial and market analysis; unless the customer agrees, all information is for analysis purposes only and UCB does not use the information for other purposes. UCB will never publish any information about individual customers. When you register in person as a member of the APP, the information you enter is only for reference to the service or reference to customer campaign. The information generated by your activities, even you don’t provide it directly, such as the user's IP address, time of use, browsers records, and click-through records, will only be analyzed for the overall behavior of all users, and will not be analyzed for individual users.

UCB will never sell, exchange, or rent any of your personal information to other groups or individuals. However, in the following situation(s), we will share your personal data with third parties in accordance with the following principles. When the judicial authorities asks UCB to disclose certain personal data due to public safety, we will regard the legal and formal procedures of the judicial authorities and make necessary cooperation with all users of the APP.

UCB will send commercial information or email to the email address you have left in UCB before or after obtaining your agreement through registration of the APP. In order to provide you with other services or benefits that require the delivery of commercial information or emails to third parties who provide the services or offers, such as coupon, etc., we will provide sufficient instructions at the event and notify you before the third party transmission. You are free to choose whether or not to accept this particular service or activity.

Sensitive information in relevant fields is not hidden on the user transaction page so that users can confirm through the interface when processing transactions on this APP that the information they input is correct, including but not limited to account number, transaction amount, etc.,. In addition, users need to enter a password to log in before viewing the information. Unlike payment tools such as credit card number and verification information, this platform does not hide the not-high risk personal information in the interface. Users should ensure the security of the devices, equipment and related login information they use, and prevent others from prying into, illegally using, obtaining login or tampering with information, destroying records, etc. For further support, please contact with UCB Customer Service Hotline: +855 (0) 23 911 313 or +855 (0) 23 214 159 Email: info@email.ucb.com.kh

Contact your bank (UCB) immediately if you notice any suspicious activity or unauthorized access.